Contact information
📞 CONTACT US
Have a question about a signature scent, an existing order, or tracking a delivery? The Sovereign Scent team is here to help!
📧 Email Us
For the fastest response, send us an email at help@sovereignscent.store.
- We respond to all inquiries within 24 business hours.
- Tip: If you are reaching out about an order, please include your Order Number in the subject line.
🕒 Customer Service Hours
- Monday – Friday: 9:00 AM – 5:00 PM (EST)
- Saturday & Sunday: Closed
Frequently Asked Questions
- Where is my package? If your order contains multiple items, they may ship from different global suppliers. Check your email for individual tracking numbers, or view your status directly in your account dashboard.
- Can I return a fragrance? We accept returns on unopened, unused fragrances in their original packaging within 30 days. Please review our full Refund Policy before sending an item back to us.